Frequently Asked Questions
Everything you need to know about SLIP beauty products and your shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $50, while a flat rate of $5.95 applies to smaller orders.
What is your return policy for beauty products?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product in its original packaging for a full refund, even if it has been lightly used.
Are SLIP products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All SLIP products are 100% cruelty-free and vegan-friendly, containing no animal-derived ingredients.
How can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
How do I know if a product is right for my skin type?
Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty consultants via live chat for personalized recommendations.